Tarnish Free or Your Money Back Guarantee
At Kembla Collective, we stand by the quality of our products and are committed to providing you with the best. That's why we offer a Tarnish Free or Your Money Back guarantee on all eligible purchases. We understand the importance of preserving the beauty and integrity of your jewellery, and we want you to feel confident in your investment.
Our Promise to You:
If any jewellery purchased from Kembla Collective tarnishes within the first six months of ownership, we will refund your purchase price in full. Our guarantee covers tarnishing due to normal wear and tear under ordinary use conditions.
How to Claim Your Refund:
To request a refund under our Tarnish Free Guarantee, simply contact our customer service team within six (6) months of your purchase date. We will guide you through the process and provide instructions on returning the item.
Conditions and Fine Print:
- This guarantee applies only to tarnishing of jewellery purchased directly from Kembla Collective.
- Proof of purchase, such as a receipt or order confirmation, is required to claim the refund.
- The item must be returned to us within six months of the original purchase date to be eligible for a refund.
- Our guarantee does not cover damage resulting from misuse, accidents, or improper care of the jewellery.
- Refunds will be issued in the original form of payment.
- Shipping and handling charges are non-refundable.
- Kembla Collective reserves the right to refuse a refund if the item does not meet the conditions outlined in this policy.
Your Satisfaction Is Our Priority:
We take pride in the craftsmanship of our jewellery and are dedicated to your satisfaction. If you have any questions or concerns about our Tarnish Free Guarantee or any of our products, please don't hesitate to reach out to us. Your happiness is our top priority, and we're here to ensure that you love your purchase from Kembla Collective.
Kembla Collective
info@kemblacollective.com